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  • Which items can I order for Click & Collect?

      All of our products are available to order Click & Collect – look out for an icon in the product details so you can be sure.

       
  • When will my order be ready to collect?

      Order before 10 pm and you will be able to collect your order from 12 pm the next day or simply select a collection date that suits you up to 7 days after you’ ve placed your order. You will receive a Ready to Collect email when your order is ready. You can collect your Click & Collect order during store opening hours. Please note, in some cases, your order may need to be transferred from a different location, in which case collection in three working days will be offered.

       
  • Where should I go to collect my order?

      Visit the store that you selected for collection and your order will be ready for your collection.

       
  • How long are orders kept for collection?

      Click & Collect orders will be kept for 7 days from the collection date you’ ve selected. After 7 days your order will be canceled and you will be automatically refunded the full order value. Please allow 5 working days for this refund to show in your account.

       
  • What do I need to bring with me when I collect my order?

      When collecting your Click & Collect order or collecting on behalf of someone else you will need to bring:

      • A copy of your ‘Ready to Collect’ email. Don’t worry if you don’t have a printer, you can show us on your phone or tablet.
      • A valid passport, photo driving license or the payment card used to purchase the order. Please note that for PayPal orders you will need to bring a passport or photo driving license.

      You will be required to sign for your order on collection.

       
  • Is there a charge for store collection?

      No, Click & Collect is a complimentary delivery service.

       
  • What happens if I don't want to keep my order?

      You will be able to return any Click & Collect order for a full refund within 28 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us. Please see our Terms and Use for full details.

       
  • What happens if I cannot get into store to pick up my order on the day I selected?

      You have up to 7 days to collect your order from the collection date you’ ve selected. After 7 days your order will be canceled and you will be automatically refunded the full order value.

       
  • Can I collect an order on behalf of someone else?

      Yes, you can. To collect an order on someone else’s behalf, please make sure you bring:

      • A copy of the ‘ready for collection’ email. Don’t worry if you don’t have a printer, you can show us on your phone or tablet.
      • Your own passport or photo driving licence.

      Unfortunately, if your order was paid for using PayPal then this is not possible and you must collect your order yourself.

       
  • Can I try my order on when I pick it up and then return if not right?

      Yes you will be able to try your order on in store after you have collected it. If an item is not quite right we will be able to exchange or refund the item for you.

       
  • Can I cancel my order?

      Yes, you can cancel at any point before it’s dispatched from our warehouse. If you are a registered customer, simply sign into your account, select My Account and My Orders. You will then be given the option to cancel your order. If you are shopping as a guest or wish to speak to our Customer Service Centre please contact through our contact form.

       
  • How do I make a purchase?

      Shopping at DISTRICT is easy: browse by brand or category, add items to your shopping bag and follow the prompts at checkout. For more information, see our How to Shop section.

       
  • Which payment methods does districtcollectives.co accept?

      DISTRICT accepts all major credit and debit cards from Visa, Mastercard, and American Express.. PayPal is also accepted.

       
  • Online shopping – Can I change my address on my order once I have placed it?

      Once an order is confirmed, we regret that you cannot change the delivery address, please cancel the order and replace using the correct address.

       
  • What packaging will my order be shipped in?

      Most orders are shipped in a cardboard box with the DISTRICT’s signature logo on it (smaller items may be shipped in jiffy bags).

       
  • I have forgotten my password. What should I do?

      Go to Sign In and click on ‘ Forgotten your password’ We will email you a new temporary password.

       
  • When will my order be delivered and can I track my order?

      Delivery times will depend on the options you select at checkout; see our A delivery page for more information. You will be able to track your orders when you sign in to your account.

       
  • How do I return items to you?

      Returning a DISTRICT order is easy. You can refund online orders at any of our stores or alternatively, by post. For more details, please see the Online Returns Process. If for any reason you’ re not happy with your purchase, we offer a full refund within 14 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging. Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalized and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information please see our Returns Policy. Please see our Terms and Use for full details.

       
  • How long does it take to get a refund?

      Once we have received your item, you will be refunded to your original payment method. If this is to a debit/credit card it will appear in your account within five days, depending on your card issuer. Please see our Returns Policy for more information.

       
  • Will I get refunded the delivery charge when I return an item?

      If you return your order in full, then, subject to the delivery method that you selected when first placing your order, you may be entitled to a refund of all or some of that delivery charge. For full details please see here. Some products are not eligible for a refund or exchange – this includes personalized and perishable products as well as products which have had their protective seals or strips removed or damaged. If your order contains one or more of these products, unfortunately, this will not count as a full order return, and we are unable to refund your delivery charge. For the return postage fee, unfortunately, we do not cover that. Please see our Returns Policy for more information.

       
  • Can I cancel my order before it is dispatched?

      You can cancel your order at any time before it is dispatched. To do this, you will need to sign into your account and view your order history. If your order has already been dispatched, you can return it to us within 28 days of delivery. See our Returns Policy for more information.

       
  • Do I need to open an account to place an order online?

      No, you can use the guest checkout to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details as well as edit your favourites items.

       
  • How can I see if products are eligible for international delivery?

      Most, but not all our products are available for international delivery. We have included an international delivery icon on each product page so you can be sure. You can also filter all gallery pages to see the products which are eligible for international delivery. Simply apply the filter on the left-hand side and you will only see products eligible for international delivery. If you put products which are not eligible for international delivery in your basket and proceed to checkout then you will be notified of this and can either remove these products from your basket or save them for later. You must select one of these options to be able to proceed through checkout.

       
  • How can I see if my country is available for international delivery?

      We are regularly adding new countries to our international delivery list. For a full list of countries including costs and times please check our International Delivery page.

       
  • What currencies can I pay in?

      You can currently only pay in Singapore Dollars..

       
  • What payment methods can I use?

      We accept payment methods such as Visa, Mastercard, American Express credit and debit cards and PayPal.

       
  • What do I do if I want to return my goods?

      Not completely satisfied? No problem. Within certain timelines and product restrictions, we will accept returns. For more information please see our Returns policy.

       
  • How much will delivery cost?

      Delivery cost will differ based on which delivery type is selected. For more information on our International delivery service, visit our International delivery page.

       
  • How long will my delivery take? What happens if my delivery is late?

      Information about delivery times and how to track your order is available in our Delivery section. International delivery times are approximate, as there may be some situations which cause delays to your delivery which are out of our control.

       
  • Can I track my order?

      Information about delivery times and how to track your order is available in our Delivery section.

       
  • What happens if my order gets stuck in customs?

      DISTRICT and our delivery partner aim to handle all customs documentation and formalities, including payment of any applicable tax and duties on your behalf. Sometimes this process can take longer and orders may be held by local customs. In that event, we will try wherever possible to resolve this issue, however, local customs may contact you as the designated importer. In that event – and if you require additional assistance – send us a message through our forms.

       
  • If I return goods, will I get refunded the local tax and duties I paid at checkout?

      Unfortunately, we are not able to refund local tax and duties paid at checkout on deliveries to international countries as these are charged by local governments and paid by DISTRICT on your behalf. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.

       
  • Returns

      Changed Your Mind? Aww man!

      We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. You have 28 days (except for promotional items – more info here (link to Terms of Use)) to return your item(s), whether purchased in store or from the point you received or collected your online order. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

      Ways to return for free

      1. In store

      Store and online purchases can be returned to any of our stores for a full refund or exchange. You’ll need your receipt or delivery note and payment card, unless you paid by PayPal. If you return your entire online order, we’ll also refund the delivery charge. 2. By post Online orders can be returned back to us by mail. When we receive the item(s), we will issue you an immediate refund for the product and delivery charge.  Unfortunately, we will be unable to cover the return postage fees incurred by yourself.

      Exchange

      How to exchange your purchase

      You can exchange your purchase in any of our stores. If you’re returning your purchase by courier or post, we can only offer you a refund and not an exchange.

       
       
       
       
       
       
  • Refunds

      We know your money matters to you

      We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within Singapore, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.

      Payment returns

      Debit or credit card payment Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account.When the return is processed, we’ll send you and email confirming your refund.

      Paypal payment If you return your item(s) to one of our stores or by post/courier, your payment will be refunded to the same Paypal.

      International tax, duties, charges and delivery refunds Unfortunately, for orders shipped outside of Singapore, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.